Refund/Return Policy

We hope you are completely satisfied with your purchase.

If you are not satisfied with the items you bought, please refer to the following refund/return policy.

Conditions for Return

1. Items must be returned within 30 days of purchase.
2. Items must be unused and in their original condition and packaging.

Refund Process

1. Contact us to obtain a return label.
2. Return the item.
3. After receiving and inspecting the returned item, we will process your refund within 5-10 business days.
4. Refunds will be issued to the original payment method, and processing times may vary depending on the payment channel.

Non-returnable Items

The following items are not eligible for return:

1. Sale or clearance items.
2. Used or damaged items.

Return Shipping Costs

1. If the return is due to our error (e.g., incorrect or defective items), we will bear the return shipping costs.
2. If the return is due to personal reasons (e.g., dislike or wrong size), you will be responsible for the return shipping costs.

Contact Us

If you have any questions, please contact our customer service:

• Email: info@nagayu.com

Thank you for your purchase and understanding!